Return of goods
- Return conditions:
1.1. The goods must be accompanied by their original labels and packaging;
1.2. Goods must be returned in their original condition, free from damage and signs of wear;
1.3. When returning an item, you must enclose a returns form;
- Situations where a return may be partial or refused:
2.1. Returns must be made within 14 days of the original date of purchase;
2.2. Hygiene stickers are removed from underwear or swimwear;
2.3. Gift vouchers cannot be returned.
The goods can be returned by the following Omniva parcel machine – “Valdlauči TOP parcel machine” (Atpūtas iela, Valdlauči, Ķekavas novads) or DPD Pickup parcel wardrobe – Paku Skapis TOP Valdlauči. The goods must be returned with a cancellation form. When making the aforementioned Omniva parcel post, please indicate the telephone number of the website apaksvela.lv +371 23476577 as the recipient’s contact information. You can now get a free return code for orders placed in Latvia. If you need a return code, please email firstname.lastname@example.org. Return of orders outside Latvia is at the customer’s expense.
We will refund the money for the returned item within 14 days of receipt of the notice of cancellation (provided that the returned item is in the same condition as the original).
In case of any doubts or questions, please contact our customer service at: email@example.com